Terms & Conditions

Accounts

Customers can choose to checkout as a guest or sign up for an account on the website.  If customers checkout as a guest, you are not able to track the progress of your order.  Customers who sign up for an account with The Bead Station are able to check the progress of their orders, change their personal details and password.   

Ordering

Once an order is placed and fully paid for please allow 2-3 business days to pick and pack your order.  You will receive a confirmation email when you have placed an order. The order status will be changed to ‘sent’ once your order has been posted – this only applies for customers who have an account with The Bead Station.

If there is a problem with you order we will contact you to inform you of your options.

Payments

We are currently accepting payments via Credit Cards (only accept Visa, MasterCard & American Express), Paypal, money order, cash in person, bank deposit, EFTPOS & Afterpay.  When paying via bank deposit please use your order number as reference. Payments must be received within 7 days of your order being placed.  If payment is not received within 7 days your order will be cancelled.  Once payment has been made or received you will receive an email confirming your payment.

 Paypal

When paying via Paypal, please keep in mind e-cheques can take up to 5 days to process.  Your order will be shipped once payment has cleared. 

 Direct Deposit                                  

BSB: 633000

Account Number: 155089493 

Account Name: The Bead Station

Cash in person

Customers can choose to pay for their order in person.  A time will need to be arranged in advanced. Please have the correct amount for your order as The Bead Station doesn’t hold cash on premises. EFTPOS is available to customers who which to pick up their order.

 Money Order

When sending a money order please make sure you put your order number on the back of the money order. This will be sent with a confirmation email containing your order details.

Afterpay

Afterpay is available if you:

  • Live in Australia
  • Are at least 18 years old
  • Australian credit or debit card

Payments are made over 4 fortnightly installments through your nominated card interest free. At check out, select Afterpay. If your payment is late you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within 7 days - please refer to Afterpay's website for more information. Your order will be sent as outlined in our normal ordering and postage conditions.

Lay-buy

 The Bead Station's Lay-Buy conditions:

  • A deposit of 20% minimum is required for payment. A maximum of 50% deposit.
    • Duration of Lay-buys is 2 months but can be finalised earlier
    • If Laybys exceed 2 months without contact, the lay-buy will be cancelled, all monies paid will be returned to the customer except the 0.9% fee.
    • When establishing a Lay-buy, the customer will need to have access to a paypal email address as invoices and confirmation of orders will be emailed to this address.
  • Regular payments are needed for all Lay-buys.
  • Once a Lay-buy has been established, no changes to the lay-buy can be made.
  • When a Lay-buy has been finalised, the order will be sent out according to The Bead Station's terms and conditions.
  • The customer pays a non-refundable 0.9% lay-buy admin fee which is payable to Lay-Buy Financial Solutions Pty Ltd. Please click the link below for more information in regards to Lay-buys.

https://lay-buys.com/terms-and-conditions-lay-buy/

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Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and up to three monthly installments.

AFFORDABLE: Our calculator allows you to select the down payment you can afford to layby today and the amount of months you need to pay off the product.

CONVENIENCE: Payments are automatically setup between you and the seller with no manual payments by either party.

FLEXIBLE: You can also call us to settle a Lay-Buy order earlier at any given time.

CHOICE: The buyer gets to select the down-payment, 20% they have to pay immediately, and how many months (minimum 2 months) they want the Lay-Buy to run for.


Refund/Returns Policy 


Our policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund/return, we require a receipt or proof of purchase and an email stating the reason for refund.

Refunds/Returns 


Once your refund/return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The customer will be responsible for paying for Registered Post to return your item to The Bead Station. Defected Items Please email us at inquiries@thebeadstation.com.au in regards to a defective product. If so, please include photos and as much details regarding the defective product. Once we have received notification, we will endeavour to contact the customer in regards to the available options.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at inquiries@thebeadstation.com.au.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiries@thebeadstation.com.au.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Postage
To return your product, you should email us at inquiries@thebeadstation.com.au for our postal address.You will be responsible for paying for your own postage costs (Registered Post) for returning your item unless it the item is defected. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
   

 Postage within Australia Postage charges are based on weight of the order.  Prices are as follows:  

Parcel Post  ~ (4-7 business days) Trackable        

Up to 500g               $  8.50      

500g to 3kg              $13.80        

3kg to 5kg                $17.60  

 

Express Post ~ (1-2 business days if the order is shipped within the Express Post Areas) Trackable       

Up to 500g               $10.85       

500g to 3 kg             $15.65       

3kg to 5kg                $24.80  

 

Product/s which weigh more than 5kg will be quoted upon request.  Please email us the postcode for the item/s to be sent for an exact quote. Parcel tracking is available with Parcel Post, Express & Registered Post. 

 

International Air Postage

Postage for Zone 4 (United States) & Zone 6 (United Kingdom) are as follows:  

Zone 4 ~ United States of America (Air)       

Up to 500g                                $14.10       

500g up to 1kg                          $29.70       

1kg up to 1.5kg                         $42.55       

1.5kg up to 2kg                         $56.90       

Extra 500g or part thereof          $  7.85  

 

Zone 6 ~ United Kingdom (Air)      

Up to 500g                                $18.20      

500g up to 1kg                          $39.10      

1kg up to 1.5kg                         $56.55      

1.5kg up to 2kg                         $75.90      

Extra 500g or part thereof          $  9.90  

 

Registered International   Zone 4 ~ United States of America    

Up to 500g                               $20.10      

500g up to 1kg                         $35.70      

1kg up to 1.5kg                        $48.55      

1.5kg up to 2kg                        $62.90  

 

Zone 6 ~ United Kingdom      

Up to 500g                               $24.20      

500g up to 1kg                         $45.10      

1kg up to 1.5kg                        $62.55      

1.5kg up to 2kg                        $81.90  

 

Disclaimer: Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice (including after you have submitted your order).  We reserve the right to change pricing without notice.

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